At DuncansToyChest.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item (14 days for large items). Read more about our 30-day returns guarantee at: http://www.duncanstoychest.co.uk/faq#1-6/.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please let us know within 7 working days starting the day after delivery using our contact form, giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us at 12 - 13 Midlands ind est, Holt, Wiltshire, BA14 6RU. We will process the refund due to you as soon as possible and, in any case, within 30 days from the day you have given written notice of your cancellation. Prompt return of goods to us may help speed up the refund process.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/
Click here to go back to the main returns policy page.