Absolutely. You can use your coupon yourself and/ or pass it to somebody else. You can simply e-mail the coupon code to your friends (that's all they need to use the coupon).
You and your friends can use the same coupon several times. (Please see coupon for expiry date)
You can cancel or amend any order placed with DuncansToys.com, provided that the order has not yet entered the packing process.
If the order you want to cancel is listed as "Items Dispatching Soon" or "Items Dispatched", you will need to wait until the order is delivered to you before you can cancel the order. Please read the Your Statutory Rights help page to find out more.
We currently do not have a shop
We no longer accept payments by bank transfer.
You can pay for your order by Credit Card (Visa, Master card), or with your Debit card (Solo, Visa, Maestro) or via PayPal
Please note that a contract of acceptance of your order has not been entered into, until your order has been shipped.
Shopping on DuncansToys.com is simple and safe. Click the Add to Basket button next to the item you would like to order, and item will be added to your shopping basket, where you can later adjust quantity or remove items.
Orders are processed and picked for delivery within 24 working hours.
Most orders are sent using Royal Mail 48 Hour service. These should arrive within 2 - 5 working days.
All orders are sent using RoyalMail basic tracking. Please ask us if you require your tracking number.
If you have selected Express Delivery, or your order is heavy/oversized it will be sent with out Courier company - Interlink Express/DPD. You will be sent tracking information by email if this is the case.
We have several types of coupons with different expiry dates and application times. Terms for each coupon are displayed on the coupon under the Coupon code.
If you are having difficulty with coupon terms, contact us quoting the coupon code and will be happy to provide you with details.
Free when you spend £40
or £3.99 for orders under £40
At the time you place your order, a thank you letter will be emailed to you with a information about your order
Your will also be able to see your order by going to the "Your Account" section of the website
Using your DuncansToyChest.co.uk discount coupon is very easy - just enter your Coupon code in the field on the basket page. Here are detailed step-by-step instructions:
If you are having any difficulty using your coupon, contact us quoting the coupon code and will be happy to provide you with details.
Unfortunately we are not able to accept international orders due to Shipping costs, we do however ship to France and Germany as well as the UK
Absolutely. We use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it.
DuncansToys.com is committed to ensuring the security and privacy of all its web site visitors and customers.
Our site utilizes Security Sockets Layer (SSL), an advanced data encryption system designed to ensure the security and confidentiality of information exchanged between your browser and the OldenWisdom.com e-commerce server. All of your personal information, including credit card numbers, is encrypted and then transmitted from your browser to our e-commerce system securely.
We do not store credit card details nor do we share customer details with any 3rd parties
All DuncansToys.com products are covered by our 30 Days Money Back guarantee.
If you are unsatisfied with your purchase or if you change your mind, simply return the products to us in its original packaging and saleable conditions within 30 days from the date of order. We will then refund your money (minus postage charges) or do an exchange for you as you wish.
How to Claim: Please contact our friendly customer service and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
Terms and Conditions:
<p>We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.</p>
<p>If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.</p>
<p>We reserve the right to change prices listed without notice</p>
<p>We reserves the right to refuse to supply to any individual or company.</p>
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
DuncansToys are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if a customer bought a new Controller from us we would accept their old Controller and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the Waste Battery Regulations, DuncansToys are now offering a take back scheme for all portable waste batteries (You can return your waste batteries to our business premises in person (PLEASE DO NOT POST)).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
If you wish to return your WEEE item, please contact us at the telephone number / E-mail address below:
firstname.lastname@example.org 01225 783280
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Deliveries are done between 9:00 a.m. and 5:00 p.m. from Monday to Friday.
Courier will make 1 attempt to deliver the package to your specified shipping address. If a delivery fails because there is nobody to sign for the parcel, the courier will leave a note in your postbox informing you about delivery attempt. After that you can pick up your order from the post office (address will be provided on the note)
Our couriers deliver to offices as well, so if you are at your work place between 9:00 am and 5:00 p.m. you can specify your work place as a delivery address.